Returns

 

We offer a 14 day exchange/store credit period from the date you receive your purchases for any of the following reasons:

  • The item received is faulty or damaged
  • You received the incorrect style
  • You received the incorrect size
  • We will offer an exchange or store/online credit note if the above criteria is met.

Please feel free to call our boutique on (03)54800661 if you have any questions relating to sizing, fit, or fabrication & our friendly staff can advise as best they can. 

In the case that you need to return an item/s please head to the Return Portal. The expense of postage for all returns will be at the customers own costs. 

Your return will always be approved provided the following:

  • Item/s is returned within the 14 days of receiving.
  • Item/s must be returned with all tags attached and in original condition and packaging.
  • Item/s has not been worn, soiled, washed, altered, or miss-handled in any shape of form.

Upon your return being satisfactory in accordance with our returns guidelines you will be issued either an exchange or store credit which has no expiration date, so you can take your time in choosing an item you love.

*Please note that in the circumstance of item/s being of an exchange, or return all costs associated with the return postage will be the responsibility of the customer. Until your return item/s postage has been received, your item/s cannot be dispatched. 

HYGIENE 

Honey unfortunately do not offer credit notes or exchanges on pierced jewellery unless the goods are deemed to be faulty by the manufacture. Shoes must be returned unworn and in the original shoe box.

PRE-ORDERS, SALE ITEMS AND PROMOTIONS

Pre-order item/s are a committed order. Once a pre-order item is placed the item cannot be cancelled due to change of mind for a refund. If you do wish to cancel your pre-order item you can exchange the item for something else in stock or you will be issued with a store credit which has no expiry date. Please note that all pre-orders have a ETA stated in the description. In the event that there is unexpected delays to your pre-order and the ETA has been unexpectedly delayed you can choose to wait for your order as per original order and when the pre-order arrives have the item shipped via express as per normal or alternatively cancel your pre-order for a store credit which has no expiry. 

Please choose SALE items carefully. These Sales are FINAL and unless otherwise stated cannot be returned.

Items bought in a promotion or with a discount code are not eligible for return/exchange. Including use of our welcome code 'HONEY10'. So please keep this in mind when shopping.

CLICK & COLLECT ORDERS

Customers who place orders for collection will receive a "pick up" notification once the order has been packed. Once this notification has been sent, the order has to be picked up within 7 days for the item/s to be eligible for a credit note or exchange. If the order is picked up after the 7 days the item/s may not be accepted as a return or exchange. 

REFUNDS

Honey does not issue refunds for change of mind: Refunds will only be authorised in the case the item is faulty and deemed un-repairable by the manufacturer and is in accordance with the Fair Trade Practices Act.

If your question hasn’t been answered in the above information please contact our boutique via email fiona@honeyed.com.au